Wednesday, February 12, 2014

Go Daddy.. I Would Like to Tell You Where To Go..



You, too Google..

A few months back I started getting auto renewal failure notifications via email regarding my Full Circle domain name.  The credit card I had on file no longer existed because of the move.  No big, I'll just go in and update...

Uuuuhhh.. no.

Blogger is no longer user friendly.  I was directed to the Google Aps Admin Console and went round and round.  I finally found support and emailed them.  Then it was more of the same.  Finally, Harry (my specialist) emailed back and said not to worry, update done.. all was well. 

Then Zane emailed a week later:

Thank you for your ongoing patience while we have been working to resolve your issue. My name is Zain and I am the technical specialist overseeing your case outside of Harry's office hours.

I understand that you updated your billing information in the Admin console, but when you visit your domain (
ourfullcircle.com) in a web-browser, you are presented with a page stating that your registration expired on the 27th of October.

I am uncertain as to why Harry told you that your domain had be renewed, but I can confirm that this not the case. By the time you were able update your billing information in Admin console, you domain had already expired. Unfortunately, once a domain's registration has expired, we (Google) do not have the ability to renew the domain for you.


My response was something along the lines of, "TOTALLY UNACCEPTABLE" yet I never did hear back from Zane.  Shock.

Long story short, the wonderful domain I owned for six years was lost, snatched up..  Gone with the wind.  Go Daddy was not much more help..  I'll leave it at that..

Today my old blog finally relaunched and www.melsfullcircle.com is my new, old home.  So many links lost.. but it's alive and well.. even if no one can find it..

Grumble.

Good to have me back, eh?

1 comment:

  1. Oh, honey, I am so sorry! I can't imagine losing my blog domain. That just stinks!! :(

    ReplyDelete

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